Refund policy
Refund Policy
At VeloceBag, we take pride in the quality of our products and the experience we provide. If for any reason you are not completely satisfied with your purchase, we're here to help.
Returns Eligibility
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The handbag must be unused, unworn, and in its original condition
- All original packaging, including dust bags, tags, and accessories, must be included
- The handbag must be returned with no signs of wear, damage, or use
How to Request a Return
To initiate a return, please contact us within 30 days of delivery with your order number and reason for return. Include clear photos of the handbag with its dust bag and accessories; for damage on arrival, add a short unboxing video within 48 hours of delivery.
Once your return request is approved, you will receive instructions on how to send your handbag back.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be transferred directly to your bank account within 5–10 business days. For Cash on Delivery orders, this means a bank transfer — please share your bank details when you request the return so we can send your refund.
Exchanges
We offer exchanges for a different colour or style. Please note — if you're exchanging for a different colour, a delivery fee will apply.
We also offer store credit — get credit in your VeloceBag account to use anytime later for your next handbag.
Just contact us within 30 days and we'll arrange it.
Faulty or Incorrect Items
If you receive a handbag that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.
In these cases:
- We will cover return shipping costs
- You may choose between a replacement or full refund
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Items returned outside the 30-day window
- Handbags that show signs of wear, damage, or alteration
- Returns missing original packaging or accessories
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a fault or error on our part.
We strongly recommend using a tracked shipping service.
Late or Missing Refunds
If you haven't received your refund after the stated timeframe:
- Check with your bank or payment provider
- Contact us if further assistance is needed
Our Commitment
Your trust matters more than any single sale. If something isn't right, we'll fix it — that's our guarantee.
Contact Us
Email: bagveloce@gmail.com
WhatsApp: +971 55 609 8135