SALE ★ SALE ★ SALE FLAT 66% OFF ON EVERY BAG 11.11 MEGA SALE FLAT 66% OFF ON EVERY BAG SALE ★ SALE ★ SALE FLAT 66% OFF ON EVERY BAG 11.11 MEGA SALE FLAT 66% OFF ON EVERY BAG SALE ★ SALE ★ SALE FLAT 66% OFF ON EVERY BAG 11.11 MEGA SALE FLAT 66% OFF ON EVERY BAG

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Frequently Asked Questions

MUST READ - Why are your prices lower than retail?

These pieces are crafted in the same factories and to the same specifications as retail. We work directly with those factories — cutting out the brand's retail markup, boutique overhead, and intermediary margins. What you pay for is the bag, not the boutique.

What is the return policy?

We offer a 30-day return window from the date of delivery. To be eligible, items must be returned in their original condition—unused, unworn, and with all accompanying packaging and accessories.

For full details on eligibility, exclusions, and the return process, we recommend reviewing our Returns Policy prior to purchase.

When will I get my order?

Every order is confirmed within 6–12 hours — we verify your article is in stock before proceeding. Once confirmed, your order is dispatched within 0 to 1 business day. Delivery takes 1–3 business days anywhere in the UAE.

Once your order has been dispatched, tracking details will be provided via email.

Are the bags new or pre-owned?

Every bag we sell is brand new and unused — never pre-owned.

We photograph every detail up close so you can judge the quality and craftsmanship yourself before you buy. What you see is exactly what you get.

One note: interior lining and detailing can vary slightly from one article to another — this is normal across different models and batches.

Will I receive tracking information?

Yes — whenever our courier provides tracking, we’ll send it straight to your email so you can follow your order every step of the way.

And even if tracking isn’t available, you’re never in the dark. Our support team is here for you 24/7 on WhatsApp — just drop us a message anytime and we’ll tell you exactly where your order is and when to expect it.

Do the bags come with original packaging?

Yes. Every handbag arrives with its complete original packaging — including the protective dust bag.

And whatever belongs with your handbag — the strap, chain, lock, authenticity card, booklet — comes with it. Nothing missing, that’s our guarantee. Please note: the authenticity card is the one supplied with the bag (non-retail item, not sold through authorised brand channels).