At VeloceBag, every piece in our collection is sourced through a quiet network of suppliers and partners. Because our inventory is curated rather than mass-produced, availability can shift between the moment an order is placed and the moment it is prepared for dispatch. This policy explains how we handle these rare occasions, and the care we take to ensure you are never left in the dark.
When an Item Becomes Unavailable
In the unlikely event that an item you have ordered is no longer available, our team will contact you directly within 24 hours of identifying the issue. You will be offered three options:
- A comparable alternative, hand-selected from our collection
- Store credit, valid against any future purchase
- Cancellation of the unavailable item — you simply won't be charged for it on delivery
We will always lead with care, not convenience. If an alternative is offered, it will be chosen with the same intention as your original selection.
Response Window
To ensure orders are resolved promptly, we ask that you respond to our message within 3 to 5 business days.
If we do not hear from you within this window, the unavailable item will be automatically removed from your order and you won't be charged for it on delivery. No further action is required on your part.
Partial Orders
If your order contains multiple items and only one is affected, the remaining items will ship as normal. The unavailable item will be handled separately under the process outlined above, so the rest of your order is never delayed.
Our Commitment to You
We hold ourselves to a higher standard than the inventory systems we work with. To minimise the chance of this happening at all:
- Stock levels across our supplier network are reviewed three times daily
- Suppliers with recurring availability issues are removed from our roster
- Every new supplier is vetted before their pieces enter our collection
Our intention is simple. When you order from VeloceBag, the experience should feel considered from beginning to end. On the rare occasion that something falls short, we resolve it quickly, transparently, and on your terms.
Questions
For anything related to an out of stock order, please reach out to our team. We will respond within 3–6 business hours.
WhatsApp: +971 55 609 8135
Email: bagveloce@gmail.com